Terms & Conditions
Complaints and Returns
All complaints are made within max 8 days from the day you received the package. We accept complaints regarding poor quality, defects or wrong size (meaning not the size you have ordered or the measurements you have provided). We do not refund if you chose a wrong size, so please pay attention to the measurement chart.
In case of a return, the clogs must not be worn and in their original box. When refunding, we do not refund the shipping costs, as well we do not cover the costs of the returning. We offer a 30 days warranty from the day the customer receives the clogs. The warranty does not cover scratches, burned clogs, clogs that have been close to a fire source, chemicals or other substances that might affect the sole or leather, stained clogs, that have been kept in poor conditions, that have been miss-proper used, force dried or clogs that have been eaten/deteriorated by animals.
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Payment and Importation
Import duties and local taxes are NOT included in the quoted price of goods being delivered to any locations outside the country. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
We are aware that the terms and conditions are little harsh, but because all orders are highly customised we had to take such decisions.